We are grateful for your time spent with us and the Hiseas Online Store team wants to make sure that you are best outfitted for your next adventure. That is why we offer a NO HASSLE 14 DAY FROM PURCHASE RETURN POLICY. Keep in mind that new products also may have manufacturer’s warranties.

ITEMS MUST BE UNUSED, FREE OF WEAR AND TEAR AND IN ORIGINAL PACKAGING.

Seeing as we are a small, family-run business, shipping will be the buyer’s expense. If you live near our store, you’re more than welcome to drop by and return your product for a full product refund (minus shipping fees) and a smile.

FOR MAIL RETURNS,

You can request a return from your online store account or email us at info@hiseasstore.com .

PLEASE CONTACT US FOR A RETURN AUTHORIZATION NUMBER TO REDUCE DELAYS IN PROCESSING. ALL RETURNS MADE WITHOUT PRIOR AUTHORIZATION WILL WARRANT A RESTOCKING FEE OF 20% YOUR PURCHASE PRICE.

SHIP YOUR ITEM BY PREPAID, INSURED POST TO:

Hiseas Online Store

Attn: Returns, RMA#

2455 Drummond Crt

Kamloops, British Columbia

V1S 1T9

Your return will be processed within 7 days of being delivered to Hiseas Online Store and you will be notified by email when it is complete.

RETURNS FAQ

1. WHAT IS YOUR RETURN POLICY?

 We are grateful for your time spent with us and the GearHub team wants to make sure that you are best outfitted for your next adventure.  That is why we offer a NO HASSLE 14 DAY FROM PURCHASE RETURN POLICY. Keep in mind that new products also may have manufacturer’s warranties.Items must be unused, free of wear and tear and in original packaging.Seeing as we are a small, family-run business, shipping will be the buyer’s expense. If you live near our store, you’re more than welcome to drop by and return your product for a full product refund (minus shipping fees) and a smile.  

2. WHAT IS THE TIME LIMIT ON RETURNS?

We are happy to process returns 14 days from the date of purchase. We can also process or help guide you through processing manufacturer’s warranties against manufacturer’s defects. Please contact our store by email info@hiseasstore.com .

3. CAN I RETURN SOMETHING I BOUGHT ONLINE AT HISEAS ONLINE STORE LOCALLY?

Most certainly and we’ll be glad you stopped by!

4. I DON’T LIVE NEAR THE HISEAS ONLINE STORE. HOW DO I MAKE A RETURN OR EXCHANGE?

a) You can request a return from your online store account or email us at info@hiseasstore.com .

b) Please contact us at info@hiseasstore.com concerning your return to reduce delays in processing. All returns made without prior authorization will warrant a restocking fee of 20% your purchase price.

c) Ship your item by prepaid, insured post to:

Hiseas Online Store

Attn: Returns, RMA#

2455 Drummond Crt

Kamloops, British Columbia

V1S 1T9

Your return will be looked over for wear and tear and if it looks like it did when we shipped it to you, your refund (minus shipping fees) will be processed within 7 days of being delivered to Hiseas Online Store. You will be notified by email when it is complete.

5. WHAT IF I HAVE WORN/USED THE ITEM?

That depends. If your item has a manufacturing defect in its materials or workmanship, you can contact us to see if it may be covered by a separate warranty from the manufacturer. In this case, you can return the item and we are happy to assist you through this process. Worn/used items cannot be returned unless you live near our brick and mortar store and opt to re-sell your item through our consignment process.

6. WHAT IF I WANT TO RETURN A GIFT THAT DOESN’T SUIT ME?

This is a bit of a tricky, logistic-type situation for online sales. Unfortunately, we can only issue a refund to the person who purchased your gift.